If you are not satisfied with a service provided by a health service provider, or you are concerned with the health, conduct or performance of a registered or unregistered health practitioner, then it is your right to make a complaint.
If you have suffered illness or injury as a result of treatment received from a health care professional we can assist you to determine if you should make a complaint to the Health Ombudsman or start legal proceedings.
The Office of the Health Ombudsman is Queensland’s health service complaints agency and the place you should go if you have a complaint about a health service provided to you, a family member or someone in your care.
The Office of the Health Ombudsman receives and investigates complaints about health services and health service providers and decides what action to take.
After assessing your complaint the Office of the Health Ombudsman will decide whether to take your complaint forward and how best to do so. This could involve attempting to facilitate resolution of your complaint, conciliating your complaint, investigating the complaint or referring your complaint to the provider’s registration board, or another organisation for disciplinary action.
It is possible to discuss compensation in conciliation. Compensation is limited to out-of-pocket expenses and/or corrective treatment costs. You may also discuss a refund or fee waiver. This must be negotiated and agreed by both parties.
We may be able to assist you to negotiate compensation during conciliation of your complaint.
You can obtain more information at www.oho.qld.gov.au or by contacting our office.
